I love the new Furbo 360, its perfect for peeking in on your pups when your not at home, and giving them a treat. LOVE IT!!!

Had a Furbo that had a software defect and it was difficult to communicate with customer service by chat. They said it was past warranty and offered me to buy another one for a discounted price but I had to buy a year service of Nany video service.
They said that it keeps rebooting, which I really believe I must’ve been with a software upgrade they had.
I should have gotten a free replacement.

I can barely get it to connect and when it does the video quality is low. I received this for free when I upgraded to the prepaid plan otherwise I would have returned it.

The quality of this furbo is not as good as the one I bought that ended up broken. It’s slow and the camera doesn’t spin to follow the action. It freezes all the time and if I press the arrow once, it swipes til the end instead of going one time. At least it stays connected to the internet and furbo nanny works.

Our newly purchased Furbo-360 model speaker was not working well. My wife was at home when I tried using it and said the speaker was "crackling loudly & scratchy", scaring our dog. She said my voice could barely be heard (with Volume at 70-75%), when trying to speak with our dog. Very disapointing.
Communicating via chat & not able to physically speak with CSvc agent was frustrating. Took 5 chats during a 47 min span to try to obtain a Return Label and then 5-6 emails over 3 days to finally recieve Return Label to return new Furbo-360 unit & repurchase our old Standard Furbo unit (non-360 model), and then finally after 3 days emailing back/forth...received Return Label emails. Again, complete ordeal was very disappointing.

I love the new Furbo 360, its perfect for peeking in on your pups when your not at home, and giving them a treat. LOVE IT!!!

Had a Furbo that had a software defect and it was difficult to communicate with customer service by chat. They said it was past warranty and offered me to buy another one for a discounted price but I had to buy a year service of Nany video service.
They said that it keeps rebooting, which I really believe I must’ve been with a software upgrade they had.
I should have gotten a free replacement.

I can barely get it to connect and when it does the video quality is low. I received this for free when I upgraded to the prepaid plan otherwise I would have returned it.

The quality of this furbo is not as good as the one I bought that ended up broken. It’s slow and the camera doesn’t spin to follow the action. It freezes all the time and if I press the arrow once, it swipes til the end instead of going one time. At least it stays connected to the internet and furbo nanny works.

Our newly purchased Furbo-360 model speaker was not working well. My wife was at home when I tried using it and said the speaker was "crackling loudly & scratchy", scaring our dog. She said my voice could barely be heard (with Volume at 70-75%), when trying to speak with our dog. Very disapointing.
Communicating via chat & not able to physically speak with CSvc agent was frustrating. Took 5 chats during a 47 min span to try to obtain a Return Label and then 5-6 emails over 3 days to finally recieve Return Label to return new Furbo-360 unit & repurchase our old Standard Furbo unit (non-360 model), and then finally after 3 days emailing back/forth...received Return Label emails. Again, complete ordeal was very disappointing.